![]() ![]() The H&R Block Tax Pro made her calculations, sent me forms to be signed and at this point I took her calculations as being good and I did not redo them myself. I contacted H&R Block to let them know I needed to Amend the taxes due to the missing W2. Unfortunately to add to things, my then husband held out on a W2 until after the taxes had been submitted to the IRS. This was the most important part, and the only thing that mattered (as far as H&R Block was concerned) I wanted to make sure I had that protection since the return was unusual at best for me, and I am not a "tax pro". At this point the only service I was getting from H&R Block was the peace of mind guarantee, as I had done the tax calculations myself. ![]() I went back through the taxes, recalculated everything myself, then went back over it with her step by step, at which point we resubmitted together. Boy was I wrong!įirst the agent calculated things incorrectly because she was not familiar with the current laws. I selected a package with the peace of mind guarantee, I was sure that if I had a company like H&R Block behind me then I should be set. I chose to enlist the professional services of H&R Block to ensure I was not making mistakes in my calculations. Never in my life did I receive so little compared to what was promised during the sale.īack story: COVID was in full force, I had found myself in a very abusive relationship, it was the first time in my life I was filing joint taxes and I had made been put in the situation where I had to withdraw my retirement to continue to survive. And on top of it, when I complained about their whole service, they opened up a case for that, customer service reached out to me to see how they could make it right, they told me that they’d get back to me on the same day and of course a week has passed and no one bothered to get back to me. They never ever got back to me on the open case for the technical issue I had with them (although a response was promised within 3-5 days). In the end I spent more time with technical issues than the time I would have needed doing everything on my own! Additionally, H&R Block managed it, that I spent WEEKS with trying to figure out THEIR technical issues. The tax advisor did not have the knowledge needed to do my taxes. So, to summarize: I paid over 200$ for the full service to not have to bother with anything and have an easy tax filing season. I reached out to my tax advisor and she told me that they had another major technical error and basically I had to do the whole approval process again. Then, when I thought everything was finished, two weeks later I received another email that my tax files are ready for approval and signature. He gave me the correct URL and then it finally worked. They had a major update and the update basically had a huge bug where it would not redirect some customers to the correct URL for the approval process. I called that one and the guy working there knew immediately what was going on. So I wrote them on Twitter and they gave me another phone number. Of course, a week later, I still didn't hear from anyone. So, they then opened a ticket for me (**) and told me that the tech guys will reach out to me in about 3-5 business days. I urged them to push this to the next escalation level since I've already been on the phone for about 2 hours. Here they walked me through all the standard steps again (cookies, cache, etc.) but of course that didn't help since I already did that. After talking to them for a while they said that they couldn't help me and then I got transferred to another support. They forwarded me to the H&R customer support. ![]()
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